Pricing
Pay for resolved tickets. Not seats.
Halo bills on resolved conversations, not headcount. Your team grows, your bill stays predictable.
Starter
Small support teams getting started with AI deflection.
- 500 conversations / month
- Web widget + email channel
- 5 KB sources
- 5 languages
Growth
Most popularSaaS scale-ups deflecting at production volume.
- Unlimited conversations
- All channels (web, email, Slack, WhatsApp, SMS)
- Unlimited KB sources
- 40+ languages
- Smart escalation rules
- Zendesk + Intercom + Front sync
Enterprise
Healthcare, fintech, regulated workloads.
- Everything in Growth
- HIPAA BAA + DPA
- On-prem inference
- Dedicated implementation lead
- Audit log export to your SIEM
FAQ
Pricing questions, answered.
What counts as a “conversation”?
A conversation is a continuous customer thread, regardless of length. Multiple turns within 24 hours count as one. Re-opens after 7 days count as new.
Are escalations charged?
Yes. Every conversation Halo touches counts, even if it ends in escalation to a human. We’re aligned with your team — better deflection means lower bill.
Do you offer a deflection guarantee?
Yes — on the 14-day pilot. If Halo doesn’t resolve at least 50% autonomously on your queue, you don’t convert to a paid plan.
Can Halo work with our existing helpdesk?
Yes. Halo runs alongside Zendesk, Intercom, Front and Help Scout. We pull tickets, draft responses, and write back — your existing workflow stays put.
Try Halo on your live queue.
14-day pilot. No card. If we don’t deflect 50% of tickets autonomously, you don’t pay.