Features
From the first auto-response to the warm handoff — Halo owns the support funnel so your humans handle the work that needs them.
Halo resolves 70% of tickets without human input. It pulls from your knowledge base, drafts the answer, and ships it — only escalating when confidence drops below threshold.
Connect Help Center, Notion, Confluence, past tickets and product docs. Halo keeps the index fresh and surfaces the right snippet — with citation — every time.
One agent, every channel. Halo answers from a web widget, email, Slack, WhatsApp and SMS — with the same KB and the same brand voice across all of them.
Halo reads the room. When a customer is frustrated or the question is too complex, it hands off to a human with full context — transcript, sentiment trend, suggested response.
40+ languages, native fluency. Halo detects the customer’s language and replies in kind — even if your KB is English-only. Translation happens behind the scenes, citations stay accurate.
SOC 2 Type II, HIPAA BAA, GDPR. Customer PII is redacted before any model call. Tenant-isolated training, on-prem option for regulated industries.
14-day pilot on your live queue. If Halo doesn’t resolve at least 50% autonomously, you don’t pay.